Serviceinnovationhandbook.org
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- Title
- Service Innovation Handbook | Action-oriented creative thinking toolkit for services organizations
- Meta Description
- Intrigued by terms such as design thinking, service design and experience design? Lucy Kimbell's Service Innovation Handbook brings together the latest academic research, and leading examples of innovative service organizations and the consultancies they work with, to outline what is involved in designing innovative services. Since first being published in late 2014, this book has found…
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