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- Title
- Dr Natalie Petouhoff - Social Business - Social Media ROI - Customer Experience - Customer Service — ROI of Social Media, Return on Investment, Social Media, Social CRM, SCRM, Customer Service, PR, Marketing, Social Business, Thought leadership, White papers, Forrester, Weber Shandwick, Management Consultant,
- Meta Description
- Dr. Natalie Petouhoff is a leading industry expert in Social Business and Social Media ROI. She's created the world's most complete set of Social Media ROI models which help Customer Service, Marketing, PR, Social Business, Innovation and other professionals determine the value of their social media initiatives. Dr. Natalie specializes in helping companies analyze their current social media software choices and strategies, compares them to best practices and the analysis results in a scorecard, a report and a list of short-term and long-term recommendations so that you can obtain a return on your social business investment. To see more...
- Meta Keywords
- Customer Loyalty, Customer Exprience Management, Social Media ROI, SMROI, Social Business, Dr Natalie Petouhoff, @DrNatalie, Customer Experience, Customer Service, Social Customer Service, Customer Lifetime Value, Customer Loyalty, Customer Experience Platform, CRM, Social CRM, Customer Relationship Management, ROI models, Social Media ROI Models, Calculting social media ROI