Ryanbuell.com
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- Title
- Ryan W. Buell - Faculty - Harvard Business School
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- Ryan W. Buell is the UPS Foundation Associate Professor of Service Management in the Technology and Operations Management Unit at Harvard Business School. He teaches Managing Service Operations in the MBA elective curriculum and in Executive Education programs at the School. He is the faculty chair of the Achieving Breakthrough Service Executive Education program, and has also taught the Technology and Operations Management course in the MBA required curriculum. Professor Buell was the recipient of the Charles M. Williams Award for outstanding teaching in 2016. Professor Buell’s research investigates the interactions between service businesses and their customers, and how operational choices affect customer behaviors and firm performance. He is affiliated with the Behavioral Insights Group at the Harvard Kennedy School’s Center for Public Leadership. His work has been published in Management Science, Manufacturing & Service Operations ...
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